Privacy Statement
Pinnacle Communications is committed to respecting and protecting your privacy. We wish to be transparent about how we process your data and show you that we are accountable with regard to the EU’s General Data Protection Regulation (GDPR) in relation to not only processing your data but ensuring you understand your rights as a client.
It is the intention of this privacy statement to explain to you the information practices of Pinnacle Communications in relation to the information we collect about you.
For the purposes of the GDPR, the data controller is:
- Pinnacle Communications
- Address: Woodhaven, Rathflesk, Rathmolyon, Co. Meath.
- Phone: (086) 243 1037.
- Email: Please contact us via the contact form on this website.
When we refer to ‘we’, it is Pinnacle Communications.
Please read this statement carefully as it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Who are we?
We are a company registered in Ireland (CRO number 631551), founded in 2018, offering public relations, media relations and content creation services to businesses and organisations throughout Ireland.
Our data protection officer/GDPR owner can be contacted here:
- Ken Davis
- (086) 243 1037
Purpose of processing your data
When you use our contact form, you will be asked to enter information such as your name and contact details. We will use the details you provide to assess your request, to contact you and to answer your enquiry.
We do not use your information or pass it on to any third party that is not connected with Pinnacle Communications.
We have taken extra steps to ensure that the data you provide to us is dealt with in a safe manner.
Our site is hosted on SSL (secure socket layer) which means that communication between the site and server is fully encrypted (for instance, when you submit a contact form). Emails sent to us by our site are sent via TLS (transport layer security).
Please note that:
Our website is hosted in Ireland.
Our CRM is hosted in Ireland.
Our emails are hosted by Microsoft Office 365 within the EU.
Why are we processing your data? Our legal basis
Your details are required in order for us to contact you back and provide you with the information which you have requested.
In any event, Pinnacle Communications is committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
How will Pinnacle Communications use the personal data it collects about me?
Pinnacle Communications will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.
Who are we sharing your data with?
We may pass your personal data on to third-party service providers contracted to Pinnacle Communications in the course of dealing with you. Any third parties we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on your behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Pinnacle Communications’ procedures.
If we wish to pass your sensitive personal data onto a third party, we will only do so once we have obtained your explicit consent, unless we are legally required to do otherwise.
In the event of you becoming a client, we may pass on your personal data to our accountant.
Data subject rights
Pinnacle Communications will facilitate our clients’ rights in line with our data protection policy and the subject access request procedure
Your rights as a data subject
At any point while we are in possession of or processing your personal data, you (the data subject) have the following rights:
Right of access: You have the right to request a copy of the information that we hold about you.
Right of rectification: You have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten: In certain circumstances, you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing: Where certain conditions apply, to have a right to restrict the processing.
Right of portability: You have the right to have the data we hold about you transferred to another organisation.
Right to object: You have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling: You also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: In the event that Pinnacle Communications refuses your request under rights of access, we will provide you with a reason as to why.
All of the above requests will be forwarded on should there be a third party involved as we have indicated in the processing of your personal data.
Additional information we are providing you with to ensure we are transparent and fair with our processing
Retention of your personal data
Data will not be held for longer than is necessary for the purpose(s) for which it was obtained. Pinnacle Communications will process personal data in accordance with our retention schedule. This retention schedule has been governed by our internal governance.
Complaints
In the event you wish to make a complaint about how your personal data is being processed by Pinnacle Communications or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Pinnacle Communications’ data protection officer/GDPR owner.
Additional processing
If we intend to further process your personal data for a purpose other than that for which the data was collected, we will provide this information prior to processing this data.
Contact us
Your privacy is important to us. If you have any queries, questions or comments regarding this statement, please do not hesitate to contact us.